Jira Service Management

{"xsrfToken":"c729d962-b46f-424b-9cab-89d9329c3b95_a3ae475e65df84a96379b21f3dafb4d2756013fb_lout","branding":{"id":"2","key":"sd","name":"Minna Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#009599","headerLinkHoverBGColor":"#009599","headerBadgeColor":"#009599"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8398164-0645-4e84-a565-74ea6f0a7ee1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGI1YzNjZS1lN2EzLTRmNTUtODBlMS1jNmRlM2JiMmJmNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4Mzk4MTY0LTA2NDUtNGU4NC1hNTY1LTc0ZWE2ZjBhN2VlMSI6WyJyZWFkIl19LCJleHAiOjE2NTI3OTcxNDcsIm5iZiI6MTY1Mjc5NjQ4N30._w5xW0qxlpOi_SZnufxzMDp259eCAGL7E1oPY46GkNE&client=9db5c3ce-e7a3-4f55-80e1-c6de3bb2bf64&mode=fit","logoId":"c8398164-0645-4e84-a565-74ea6f0a7ee1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Minna Technologies' Technical Support","sharedPortalName":"Minna Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Minna Technologies' Technical Support","sharedPortalName":"Minna Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00b5b9","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"sd","projectId":10017,"serviceDeskId":2,"name":"Minna Technical Support","description":"<p>Welcome! You can raise a technical support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Technical support","descriptionHtml":"<p>Need help integrating, configuring, or troubleshooting? Select this to request assistance.</p>","callToAction":"Technical support","introHtml":"<p>Need help integrating, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10548,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[3],"key":""},{"id":"18","name":"Provide feedback","descriptionHtml":"","callToAction":"Provide feedback","introHtml":"<p>See a place where we can improve? We are all ears!</p>","icon":10549,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"19","name":"Updates to service","descriptionHtml":"<p>Are you updating your certificates or making other changes? We are happy to facilitate and plan for this!</p>","callToAction":"Updates to service","introHtml":"<p>Are you updating your certificates or making other changes? We are happy to facilitate and plan for this!</p>","icon":10527,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[3],"key":""},{"id":"12","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10548,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"13","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10556,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"15","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10552,"iconUrl":"https://minnatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10,15,19,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Minna Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fminnatechnologies.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4OGE0NDQwMTZlOGQwMzdkN2VkOWUwMzAzMDg2OGRhMGNhNDM5ODYxMTFhN2E0NWNlMWE5YmVlNTA1MmZkZGVhIiwiaXNzIjoiYjMzYzgzMmQtNjQ2My0zYmNlLWJkZGYtZDBiMDU5YmUzMTkwIiwiY29udGV4dCI6e30sImV4cCI6MTY1Mjc5NzQ0NywiaWF0IjoxNjUyNzk2NTQ3fQ.0reEiB4Aq9TCA67skUM-12cYgfk7YUVnYlcN5dokWkU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImIzM2M4MzJkLTY0NjMtM2JjZS1iZGRmLWQwYjA1OWJlMzE5MCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNEIiwiaWQiOiIxMDAxNyJ9fX0sImV4cCI6MTY1Mjc5NzQ0NywiaWF0IjoxNjUyNzk2NTQ3fQ.VEEGvZhbnCxZZDouhNjeMM6XVCXgbVKBzCTWte0hpVY\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10017\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10017\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://minnatechnologies.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}